Refund Policy of GeeksKart.com
Updated on 01-Apr-2024
At GeeksKart.com, customer satisfaction is our top priority. We stand behind the quality of our products and aim to ensure that your experience with us is seamless. However, if you encounter any issues with your purchase, we are here to help with our refund policy.
General Refund Guidelines
- Return Condition: Products must be returned in their original condition, including all packaging, accessories, and documentation. Failure to return a complete item may result in a partial refund at our discretion.
- Kits and Bundles: For items sold as part of a kit or bundle, the entire set must be returned to qualify for a full refund. We may consider exceptions on a case-by-case basis; please contact us for approval.
- Misuse and Damage: We cannot accept returns or issue refunds for products damaged due to misuse or failure to follow provided instructions.
Damaged, Defective, or Incorrect Items
- Reporting Damage: If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at contact@geekskart.com or via our website. Include photographs of the item, showing the damage and serial number on the product packaging, to facilitate a quick resolution.
- Return Shipping: For items that are damaged, defective, or incorrect upon arrival, we will cover the return shipping costs.
- Original Condition: To be eligible for a refund or exchange, products must be in their original, unused condition, with intact brand packaging and tags.
Processing Returns and Refunds
Upon receiving your return, we will inspect the item(s) and notify you of the eligibility and process of your refund or replacement, which may include:
- Replacement: We may replace the item with the same or a similar product. If the replacement item is of a lower value, we will issue the difference as store credit.
- Refund Options: Refunds may be processed as store credit, vouchers, or directly to your bank account, depending on the original payment method. For bank transfers, please provide the necessary account details. Refunds will be issued to the original payer only.
- Partial Items: If only part of an item is missing or non-functional, we may offer a replacement, store credit, voucher, or refund for the part's value only.
Exceptions to Refund Eligibility
No refunds or replacements will be issued in the following scenarios:
- Change of mind or dissatisfaction with product suitability.
- Incompatibility with other devices.
- Shipping delays due to external factors (e.g., weather, natural disasters).
- Used items that cannot be resold.
- Damage caused by the customer.
- Items sold as combos/sets returned as individual components.
Changes to the Refund Policy
We reserve the right to modify this policy at any time without notice. Your continued use of our services following any policy updates signifies acceptance of those changes.
Contact Us
For any questions regarding our Refund Policy or to initiate a return, please contact us through the "contact us" link on our website.